Frequently Asked Questions for Shoe Glove customers.
Do You Ship Internationally?
Yes, but shipping time vary based on the country. Most orders are shipped from the United States.
How Long Does Shipping Take?
We typically ship orders out within 1-3 days of your order. Usually most orders will arrive in 7-15 business days to US Customers. Depending on location, international orders will take up to 10-20 days to arrive. We have a 1-3 day processing time to allow funds to settle and let customers change and update there orders.
How much does shipping cost?
We offer $4.99 Flat Rate Standard shipping and FREE Standard shipping on orders $30 or more.
How do I Track My Order
Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow 2 business days for us to email your tracking number before sending our customer service team an email.
How do I change or cancel my order?
If you need to change or cancel your order, please email us immediately at email@example.com. If we already processed your order, we are unable to make any changes.
Can I return or exchange and item?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to 15% restocking fees.
Do I have to pay anything to return my items?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to 15% restocking fees.
Is Payment and Information safe?
All payments are processed using industry standard, bank-grade AES-256 bit encryption.
How do I contact support?
You can reach us via email: firstname.lastname@example.org or call 305-209-6833. We have 24/7 email support.